Refund & Cancellation Policy

Due to the perishable nature of our products, we generally do not accept returns. However, if you receive a product that is damaged, defective, or incorrect, you are eligible for a replacement or a full refund.

Refund timeline

Once your refund request is approved, refunds are processed within 5–7 working days. The amount is credited back to your original payment method.

Cancellation

You may cancel your order before it has been dispatched from our warehouse. Once an order has shipped, it cannot be cancelled.

Non-refundable cases

Refunds are not provided where the product is damaged through mishandling by the customer, where the customer does not like the taste of the product (taste being subjective), or where delivery is delayed because an incorrect address was provided.

How to request a refund or cancellation

Contact our support team at eataurabites@gmail.com or call +91 98680 88333 within 48 hours of receiving your order. Please include photos of the damaged or defective product.